Regency Management Services, LLC

Job Summary

As Regency Management Services’ Human Resources Generalist, you will provide hands-on support in all HR areas including performance, training and development, performance management, compliance, employee engagement, and employee relations. This role will support the HR function across our retail operations, providing HR support to store managers and associates, and ensuring the effective implementation of HR policies and practices in a fast-paced retail environment.

This is a full-time, on-site position located in the corporate offices in Brandywine, MD.  The below responsibilities are not all-encompassing, and other duties may be assigned as needed.

Key Responsibilities

Performance Management

• Support store managers in the performance review process, helping set performance goals and action plans for improvement.
• Work closely with management to address performance issues, using coaching and progressive discipline when necessary.
• Monitor employee turnover and implement strategies to improve retention rates, focusing on employee satisfaction and career growth opportunities.

Training and Development

• Coordinate and support training programs for employees across multiple locations, ensuring that all employees meet compliance requirements and have access to development opportunities.
• Provide guidance and support for store managers in addressing employee performance and development needs.
• Support the creation of leadership development initiatives and succession planning within the stores.

Compensation & Benefits

• In collaboration with the benefits and payroll departments, assist employees with questions related to benefits, payroll, and compensation.
• Support HR department in administering benefits programs, open enrollment, and changes to employee status.
• Help ensure consistency and equity in compensation across the organization.

Compliance

• Ensure all HR practices comply with federal, state, and local labor laws and regulations.
• Maintain accurate and up-to-date employee records, ensuring confidentiality and compliance with legal requirements.
• Assist with internal audits and reporting, ensuring adherence to company policies and procedures.

Employee Engagement and Relations

• Act as a point of contact for employees and managers on HR-related issues.
• Address employee concerns, grievances, and conflicts, facilitating resolutions that align with company policies and labor laws.
• Promote a positive, inclusive, and engaging work culture through regular communication and engagement initiatives.
• Assist in the development and implementation of employee recognition programs.

Recruitment

• Partner with leadership and the Talent Acquisition Team to forecast staffing needs for stores throughout the region
• Assist with recruitment strategies in hard to staff locations
• Support onboarding for all newly hired team members, ensuring a smooth integration into the company culture and operations.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Equivalent work experience may substitute work experience.
• 3 or more years in Human Resources – preferably in retail, distribution, or start-up environments.
• Strong retail business acumen, state and federal labor laws, and Human Resources best practices
• Excellent communication skills with the ability to prioritize and manage multiple tasks
• Proficiency in Microsoft Office Suite and HR Software (Paycom experience a plus)
• Ability to handle sensitive situations with professionalism, confidentiality, and tact.
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule including weekends and holidays
• Travel up to 5%